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This means if a department, individual or a process within an organization submits another in the same organization in the same organization with goods, information or services, the latter will be described as an internal customer of the former. For example, a shipping department of the internal customer may be a packaging department, which in turn may be the internal customer of the manufacturing process. External customers:
External customers are the persons who come from the outside to meet their needs. Eg the shared people
Internal customers can be people who either work for an organization and serve people who are not employed by this organization. Employees external customers are those who do not work for the organization that buy a product / service to meet a need. / p>
internal and external customers | |Everyone can be in an organization
internal customer customer internal customer. It could be another department, another branch or even a colleague. Many departments deal with customers in an organization. For e.g. The test department of an IT company is testing the software created by developers of the same company. The developers are the customers of the Testam in the company. As external customers are important for an organization for his success, the internal customers must be held happily for the well-being of the organization. High customer satisfaction is equally important for internal customers as for external customers. The difference is that internal customers have no choice. If the work of a particular department of another department is unacceptable, you can not just fire the department and search for another to quit the task. For a successful internal customer service, all departments must work together productively and work together peacefully to meet common goals that lead to high-quality products and service for external customers Part of an organization is more of one who receives the service or product from the organization. They are those who can pay or break or break an organization for a service or product. You have a choice. If a specific product or service does not like, you can easily find another company that offers a better product or services. External customer satisfaction is an effective external customer service, which is on excellent internal customer service. The customer must be the number of priority for a company. However, this essentially means the external customers when the internal customer service is ignored, it can affect direct customers. This is what most companies do not recognize. Many companies give a lot of money for the external customer service to win new customers and retain old. However, all this is not useful if internal customers are not satisfied. Good internal customer service begins with happy employees. Are you satisfied with your jobs? Do you understand the vision of the organization? It is important to consider your employees as your customers. You have to feel that you are as important to the organization as external customers. Share your vision with the employees to motivate them that they better treat their internal customers, better external customer service they receive. The fulfillment of their internal customers can be the best way to produce a productive performance of them. It can help an organization to reduce costs to improve communication between different functions, raise employee morals and thus provide exceptional external customer service. A summary of the steps to improve internal customer satisfaction is done down * Treat employees as they would treat their customers - they are valuable members of their organization, and they have to feel important to the organization. * Share your vision -.
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